Under the direct supervision of the Manager of Community Service, the Community Service Counselor will be the face of Catholic Cemeteries and Funeral Homes to the community. The Community Service Counselor is primarily responsible for making pre-need cemetery interment rites, cemetery merchandise and cemetery services sales for the outside cemetery office. The Community Service Counselor is a commissioned person who makes presentations to individuals from company leads and personal contacts (i.e., telephone, internet, referrals, parish leads, festivals, misc. events, door to door). The Community Service Counselor, with a valid Arizona Life Insurance License, sells preneed funeral products and services funded through our select insurance product.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Develop leads and set appointments with prospective clients when appropriate.
- Deliver documents or information to prospective customers when necessary.
- Meet established product mix ratios while holding aggregate cancellation rate to established levels.
- Develop a thorough understanding of preneed funeral services and merchandise in keeping with the Order of Christian Funerals.
- Follow up on letters sent to parishioners either by phone or at the door.
- Follow up on leads provided by the home office.
- Follow up on referrals obtained from previous presentation.
- Complete and submit to Manager of Community Service weekly performance reports.
- Attend all sales meetings as required.
- Maintain sales activity necessary to satisfy minimum achievements levels.
- Strictly adhere to DOPCCFH policies, representing DOPCCFH in an exemplary manner.
- Work effectively as a team member, embracing and fostering DOPCCFH’s mission and culture.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Effectively communicate any concerns or suggestions to the appropriate team member. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Manager of Community Service and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.
Bachelor’s degree from an accredited institution preferred or three years cemetery or funeral industry experience. Licensed for funeral insurance sales in the state of Arizona required. Practicing Roman Catholic desired.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Comply with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
- Work well with others and being a true “team player,” willing to assist even when something falls outside your scope of duty.
- Be an effective communicator both to your coworkers as well as to your families.
- Ability to complete training program.
- Good oral, written and interpersonal skills.
- Maintain proper and professional attire.
- Ensure that personal conduct and ethics are above reproach.
- Maintaining an attitude that serves families is paramount.
- Demonstrate a high level of cooperation and teamwork with other departments.
- Be detail oriented, thorough, and ensure that a family’s burial requests are honored.
- Maintain a strong work ethic.
- Exude a positive attitude.
- Be approachable and flexible.
- Must be able to perform basic computer skills, data input, and various applications.
- Must have a valid Arizona driver’s license with an insurable driving record.
- Ability to work under minimal supervision.
- High attention to detail and accuracy; highly organized
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Ability to organize and prioritize work.
- Highly proficient in Microsoft Office products (Word, Excel, Outlook) and Google mail.
- Bilingual preferred.
Receptionist - Holy Cross Catholic Cemetery & Funeral Home (Avondale)
General Job Brief
Under the direct supervision of the Cemetery Manager & Funeral Home Manager, the Receptionist answers and directs all incoming phone calls, serves as the first point of contact to greet and offer hospitality for all visitors and directs them to the appropriate personnel. The Receptionist performs data entry duties as assigned and is responsible for all incoming and outgoing mail.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Greet and Check in visitors to their appointments.
- Answers all incoming phone calls and directs them to the appropriate department.
- Provides administrative and clerical assistance to Family Service Counselor(s), Funeral Directors and location managers as directed.
- General data entry responsibilities.
- Processes, posts, sorts, and delivers all mail daily.
- Receives and processes contract payments.
- Performs filing functions as required.
- Provide information and sign-up families to flower tribute program upon request.
- Assure flower orders have been sent to the grounds on date stamp requested by family.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Cemetery Manager & Funeral Home Manager, and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.)
High School diploma or equivalent required. Must have a minimum of 1 year experience in a related position.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Practicing Roman Catholic in good standing is highly preferred.
- Previous cemetery/funeral home experience preferred.
- High attention to detail and accuracy; highly organized.
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Ability to organize and prioritize work.
- Good oral and written communication skills.
- Strong word processing and related software application skills.
- Ability to work rotating Saturdays.
Cemetery Grounds & Maintenance Worker - Holy Redeemer Catholic Cemetery
Holy Redeemer Catholic Cemetery has an immediate opening for the position Cemetery Grounds and Maintenance Worker. The Cemetery Grounds and Maintenance Worker assists in the daily maintenance of facilities and grounds in the cemetery. This includes lawn mowing, trimming, watering, etc. This individual must use all types of small engine equipment, including hand mowers, trimmers and weed eaters. This position also assists in the setup, lowering and interment of human remains.
Requirements
Essential Job Functions
- Mow lawns, trim markers, edge roads and pathways, assist with sprinkler repair, paints and cleans cemetery grounds
- Ability to operate hand-held tools and equipment, including, but not limited to a shovel, pick, rake, sledge hammer, lawn mower, weed trimmer and leaf blower
- Assist in the set up, opening, interment/entombment, closing of burial sites
- Installs grave markers, bronze memorials, crypt faces, etc.
- Provide general maintenance of the cemetery grounds and buildings in a professional and safe manner and in accordance with guidelines established by Catholic Cemeteries
Knowledge, Skills and Abilities Required
- Ability to walk and stand for long periods of time
- Ability to lift up to 150 lbs. with equipment assistance
- Ability to follow verbal and written instructions
- Ability to operate small equipment
- Ability to work occasional evenings and weekends
Minimum Qualifications
- Must have a valid Arizona driver's license
- Over the age of 21
Cemetery Grounds & Maintenance Worker - Queen of Heaven Catholic Cemetery & Funeral Home (Mesa)
Description
Queen of Heaven Catholic Cemetery and Funeral Home has immediate opening for the position Cemetery Grounds and Maintenance Worker. The Cemetery Grounds and Maintenance Worker assists in the daily maintenance of facilities and grounds in the cemetery. This includes lawn mowing, trimming, watering, etc. This individual must uses all types of small engine equipment, including hand mowers, trimmers and weed eaters. This position also assists in the setup, lowering and interment of human remains.
Requirements
Essential Job Functions
- Mow lawns, trim markers, edge roads and pathways, assist with sprinkler repair, paints and cleans cemetery grounds
- Ability to operate hand-held tools and equipment, including, but not limited to a shovel, pick, rake, sledge hammer, lawn mower, weed trimmer and leaf blower
- Assist in the set up, opening, interment/entombment, closing of burial sites
- Installs grave markers, bronze memorials, crypt faces, etc
- Provide general maintenance of the cemetery grounds and buildings in a professional and safe manner and in accordance with guidelines established by Catholic Cemeteries
Knowledge, Skills and Abilities Required
- Ability to walk and stand for long periods of time
- Ability to lift up to 150 with equipment assistance
- Ability to follow verbal and written instructions
- Ability to operate small equipment
- Ability to work occasional evenings and weekends
Minimum Qualifications
- Must have a valid Arizona driver's license
- Over the age of 21
Inside Sales Professional (Family Service Counselor) - Queen of Heaven Catholic Cemetery & Funeral Home (Mesa)
Description
As an Inside Sales Professional (also referred to as a Family Service Counselor), you will be the face of Catholic Cemeteries and Funeral Homes to the community. In this position you will be accountable for serving the immediate (at need) and preneed cemetery arrangements of families that contact us in person or by phone to arrange services for their deceased loved ones. This position also has the opportunity to offer our funeral preneed insurance program to families.
A Family Service Counselor is primarily responsible for serving the immediate (at need) and preneed arrangements of families that come to the office or call to arrange for services. The Family Service Counselor is required to make follow-up calls to provide assistance to families and generate referrals. This individual must possess a servant’s heart and truly want to help do what is right for the family.
Specific Job Duties
• Assist families in making cemetery at need arrangements including, but not limited to assisting in the selection of the burial space, designing of the memorial, and selecting other burial products based on families’ needs.
• Follow up with at need families, verifying their satisfaction with the services they received and offering preneed services to them.
• Field incoming calls and internet inquiries from preneed and at need families as well as general cemetery inquiries.
• Respond to complaints in a thoughtful and attentive manner, following existing policies and procedures.
• Refer families needing bereavement services to our Bereavement Ministry partners, the Crosier Fathers and Brothers.
• Attend graveside services for families you have served.
• Serve as primary liaison between the family and funeral home, ensuring seamless service at the time of burial
• Educating and evangelizing families on the importance of preneed Catholic services for funeral and cemetery.
Skills
• Complying with Diocesan policies, rules, regulations, and procedures.
• Complying with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
• Working well with others and being a true “team player,” willing to assist even when something falls outside your scope of duty.
• Being an effective communicator both to your coworkers as well as to your families.
• Being detail oriented and thorough. It is crucial to ensure that a family’s burial requests are honored.
• Maintaining a strong work ethic.
• Exuding a positive attitude.
• Being approachable and flexible.
• Must be able to perform basic computer skills, data input, and various applications.
• Must be able to become licensed for funeral insurance sales in the state of Arizona
• Preferred Catholic in good standing with the Church
